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New User Guide
Signup failed. What should I do?
I forgot my Login ID. What can I do?
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Find a Car and Inquiry
How can I see the price of a vehicle that is listed as "ASK"?
How can I get information on the condition of the car
Do the prices displayed include freight
What do I do if I could not find the car I was looking for after checking your stock?
Does my country have any import restrictions?
My country does not have a agent of AUTOCOMJAPAN. How can I order?
Order
What is an "Invoice"?
How do I check the details of my order(s)
How can I modify order details?
I have received an invoice/bill/request to make payment to an account not belonging to Autocom Japan, what shall I do. I received a bill different from AUTOCOM JAPAN.
Payments
How do I pay by T/T?
Can I pay with an L/C (Letter of Credit)?
Can I pay by Credit Card?
Can I pay with Paypal?
What is the "Due Date"
Can I extend the due date?
Can I make partial payments towards a vehicle?
Can I make one payment to cover multiple purchases?
How do I know when Autocom Japan has received my payment?
Deliver
What shipping methods are available with Autocom Japan.
Can I arrange delivery by myself?
How long does it take for a car to arrive?
Can I track shipment status
Can I change the delivery address for my documents?
What should I do after receiving my car?
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