New User Guide

• Signup failed. What should I do?
• I forgot my Login ID. What can I do?
• I forgot my password. What should I do?
• How do I edit my profile?
• How do I change e-mail address?

Find a car & Inquire

• How can I see the price of a vehicle that is listed as "ASK"?
• How can I get information on the condition of the car
• Do the prices displayed include freight
• What do I do if I could not find the car I was looking for after checking your stock?
• Does my country have any import restrictions?
• My country does not have a agent of AUTOCOMJAPAN. How can I order?

Order

• What is an "Invoice"?
• How do I check the details of my order(s)
• How can I modify order details?
• I have received an invoice/bill/request to make payment to an account not belonging to Autocom Japan, what shall I do. I received a bill different from AUTOCOM JAPAN.

Payment

• How do I pay by T/T?
• Can I pay with an L/C (Letter of Credit)?
• Can I pay by Credit Card?
• Can I pay with Paypal?
• What is the "Due Date"
• Can I extend the due date?
• Can I make partial payments towards a vehicle?
• Can I make one payment to cover multiple purchases?
• How do I know when Autocom Japan has received my payment?

Delivery

• What shipping methods are available with Autocom Japan.
• Can I arrange delivery by myself?
• How long does it take for a car to arrive?
• Can I track shipment status
• Can I change the delivery address for my documents?
• What should I do after receiving my car?

Others

• How can I send a message to AUTOCOM JAPAN?
• Where can I check the terms and conditions?
• Where can I check the personal information policy and cookie policy?